Smooth onboarding and ongoing services
We understand that onboarding or switching confidential waste subcontractors can be a big and risky step. It’s important to us, therefore, that you have the assurance of a seamless process, not just during onboarding, but continuously. We’ll dedicate an onboarding team to your account, led by one of our Directors. Everything from adding your customers’ sites to our route programme to setting up your billing will be taken care of. Once onboarded, you’ll be able to submit all day-to-day requests directly to our dedicated Customer Service Team. This team will also be involved during the onboarding stage, meaning everyone you speak with at Shred Station will have knowledge of your account.
It’s also important to us that our involvement doesn’t tread on your toes. We check all new service requests submitted to us directly to identify any that are already managed under contractor accounts. This means that if any of your customers approach us for a quote directly, they’ll be redirected back to your agents, avoiding any awkward situations.
Reporting and portal access
We can provide you with a whole range of different reports to meet your needs. These can include collection breakdowns by site, the quantity of materials collected within date ranges, cost summaries, visit revenue reports, and much more. These can allow you to monitor service performance and keep track of all the services we are providing on your behalf.
We can send all non-commercially sensitive information directly to your client, if required, or send it to your team in an editable format to pass along. This gives you complete control over how involved you want us to be. We can send Waste Transfer Notes, Certificates of Destruction, and non-financial collection reports directly to the customer, saving your team time. Or, if you prefer to have full control and receive all of these documents to pass along to your clients yourself, that’s fine by us, too.
We can also set you up on our secure online portal. Here, you can find a list of all sites managed under your account, as well as all Certificates of Destruction, Waste Transfer Notes and important documents related to each site.
If you’re ready to hear more, give us a call on 0800 035 3395 to arrange an introductory meeting.